Returns & Refunds

Take a careful indoor look. Keep the pair you want to wear.

Your 30-day return window

You may request a return within 30 days after delivery. Shoes must be unused, with their original packaging. Try them on only indoors on a clean surface to protect the soles and uppers. Outdoor wear, stains, damage caused after delivery or missing original packaging can make a return ineligible.

How to return a pair

1. Email [email protected], call 818-723-4445, or use our contact form. Include your order number, the pair you want to return and the reason. For a damaged or incorrect item, photographs are helpful when available.
2. Pack the unused shoes and their original packaging in a protective outer shipping box. Include your order number or a copy of the order confirmation.
3. Send the return to the address below. You may contact us first for guidance; the address is our default return destination. Use a tracked service and retain your receipt.

Weekday Tread / Xyberon Labs LLC
8630 RAINIER AVE S APT 406
SEATTLE WA 98118-4937
United States

Who covers return postage?

We cover return shipping for a quality issue, an incorrect item or damage in transit. Contact us so we can arrange the return method. For other reasons, including a change of mind or a personal size choice, the customer covers return shipping.

Inspection and refunds

We inspect a return within 3–5 business days after it reaches us. Once approved, we initiate the refund to the original payment method. The time it takes to appear in your account depends on your bank or payment provider. We will let you know if a return does not meet the condition requirements and explain the reason.

For a return caused by a quality issue, our error or transit damage, the refund includes the affected item and applicable original shipping charges. Original shipping charges are not refundable for other return reasons. There is no restocking fee.

A different size or a different style

Contact us if you would like an exchange. We will help you compare the new choice and explain whether an exchange can be arranged. If the preferred pair is unavailable, an eligible return can be refunded under the terms above.

Order changes

We can review cancellation or change requests before dispatch when the order can still be changed. After dispatch, follow the return process. This policy does not limit rights that applicable law provides for defective or misdescribed goods.

Customer care: [email protected] · 818-723-4445
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.