Frequently Asked Questions

How do I compare sizes across different shoes?

Open the Size Guide on the individual product page. Compare your measurement with that style’s foot-length chart where provided. Some charts provide a labeled size or US reference instead; do not apply a conversion from a different pair. Our measurement guide explains the differences.

Does a leather-looking shoe always have a leather upper?

No. A smooth or matte finish can be synthetic. Read the upper, lining and sole separately in the product details. PU and microfiber leather are synthetic materials; cowhide and cow suede are identified only where documented.

Which shoe should I choose for the office or weekend?

A loafer offers a clean slip-on profile, a lace-up allows closure adjustment, and an ankle boot gives a more defined silhouette with straight-leg pants. Check your workplace’s dress expectations. These are style suggestions, not claims that every pair is suitable for long-distance walking or specialized use.

How should I care for my pair?

Start with its material list. Brush dry suede with a suitable suede brush, wipe synthetic uppers gently with a soft damp cloth and use leather-specific products only on suitable leather surfaces after a small hidden-area check. Air-dry away from direct heat. Do not assume a shoe is machine washable or waterproof.

Where do you ship?

We deliver to the contiguous 48 U.S. states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, international destinations or APO/FPO/DPO addresses. See shipping details.

How long will my order take?

Processing takes 1–3 business days. After dispatch, estimated transit is 2–7 days. Processing and transit are separate, and carrier disruptions can affect arrival. Tracking information is sent when the shipment is dispatched.

What is the shipping fee?

Standard shipping is free on a merchandise subtotal of $59 or more, excluding tax and shipping. Under $59, standard shipping is $6.99.

How do I request a return?

Contact us within 30 days after delivery at [email protected] or 818-723-4445, or use the contact form. Shoes must be unused and in their original packaging. We cover return postage for a quality issue, a wrong item or transit damage; customers cover it for other reasons. Returns go to Xyberon Labs LLC, 8630 RAINIER AVE S APT 406 SEATTLE WA 98118-4937. We inspect within 3–5 business days of receiving the return, then initiate an approved refund; bank processing time varies. Full return instructions.

Customer care is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.