Shipping Policy

A clear route from your bag to your door.

Where we deliver

We ship to the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, international destinations or APO/FPO/DPO addresses. Enter a complete street address, including an apartment or unit number when applicable.

What shipping costs

The threshold is based on the merchandise subtotal, excluding tax and shipping. Your shipping charge is shown in the bag and at checkout.

Processing and transit are separate

Processing: 1–3 business days. This is the time used to prepare an order before it enters transit. Business days are Monday–Friday, excluding holidays.

Transit: 2–7 days. This is the estimated travel time after dispatch. Weather, carrier disruptions and address issues can affect arrival. These are estimates, not guaranteed delivery dates.

Tracking your pair

We send an order update with tracking information when the shipment is dispatched. Tracking can take time to show its first carrier scan. If a delivery looks stalled or an address needs attention, contact us with your order number.

Changes, delays and delivery problems

Contact us promptly to request an address change or cancellation. We can make changes only before dispatch when the order can still be changed. If we cannot ship within the stated processing period, we will notify you with a revised estimate and the option to cancel for a refund. We will seek your agreement to a delay when required.

If tracking shows delivery but the parcel is missing, check the delivery location and contact us so we can help investigate. For transit damage, retain the packaging and send a description and photographs if available; see our Returns & Refunds page.

Need help?

Xyberon Labs LLC, 8630 RAINIER AVE S APT 406 SEATTLE WA 98118-4937.
[email protected] · 818-723-4445
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.